Return will be offline from the store

At Balakram Jewels, we are committed to providing our customers with an exceptional shopping experience, ensuring satisfaction with every purchase. Our Return & Refund Policy is designed to be transparent, fair, and easy to understand. Please take a moment to review the following guidelines to ensure a smooth process in the unlikely event that you need to return or exchange an item.

1. Eligibility for Returns:

We accept returns within 7 days from the date of delivery.

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

Personalized, customized, or altered items are not eligible for return unless they are defective or damaged upon arrival.

Returns are not accepted for items purchased during clearance sales or promotions.

2. Initiation of Return:

To initiate a return, please contact our customer service team within 7 days of receiving your order.

You can reach out to us via email at customer_service@balakramjewels.com or through our website’s contact form.

Provide your order number, the item(s) you wish to return, and a brief reason for the return.

3. Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective product.

We recommend using a trackable shipping method to ensure the safe return of your item(s).

Balakram Jewels is not liable for any items lost or damaged during the return shipping process.

4. Inspection & Processing:

Once your return is received, our team will inspect the item(s) to ensure they meet our return eligibility criteria.

Please allow 3-5 business days for us to process your return and issue a refund or store credit.

Refunds will be credited back to the original payment method used for the purchase, minus any applicable shipping charges.

5. Refund Options:

If the return meets our eligibility criteria, you may choose between a refund to your original payment method or a store credit for future purchases.

Refunds are typically processed within 5-7 business days after the return is approved.

Store credits do not expire and can be used towards any future purchases on our website.

6. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, style, or color, please initiate a return as outlined above and place a new order for the desired item.

7. Defective or Damaged Items:

In the rare event that you receive a defective or damaged item, please contact us immediately upon receipt.

We will arrange for a replacement or provide a full refund, including return shipping costs, if the damage is due to our error.

8. Contact Us:

If you have any questions or concerns regarding our Return & Refund Policy, please don’t hesitate to contact our customer service team.

You can reach us via email at customer_service@balakramjewels.com or through our website’s contact form.

9. Policy Updates:

Balakram Jewels reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Any changes to the policy will be reflected on this page, so we encourage you to review it periodically.

By shopping with Balakram Jewels, you agree to abide by the terms outlined in this Return & Refund Policy. We appreciate your trust in us and are dedicated to providing you with the highest level of service and satisfaction.

Thank you for choosing Balakram Jewels!